Returns & Exchanges Policy
We want you to be completely satisfied with your silicone sports wristband from awesome.band. If for any reason you are not happy with your purchase, we are here to help.
Return Window
- We accept returns and exchanges on all eligible items within 30 days of the delivery date.
Eligibility for Returns & Exchanges
To be eligible for a return or exchange, your item must meet the following conditions:
- New Condition: The item must be unused, unwashed, and in the same condition that you received it.
- Original Packaging: The item must be returned in its original packaging (if applicable).
- Proof of Purchase: You must include a copy of the receipt or proof of purchase.
Note: Due to hygiene standards, any wristband showing visible signs of wear, dirt, or alteration may be rejected for a return or exchange.
How to Initiate a Return or Exchange
- Contact Us: Please email our support team: [email protected] with your Order Number and the reason for the return or exchange.
- Wait for Confirmation: We will respond within 1-2 business days with instructions and the necessary return address.
- Ship the Item: Package the item securely and send it to the address provided in our email.
Return Shipping Costs
- Customer Responsibility: You will be responsible for paying for the shipping costs for returning your item unless the return is a result of our error (see below).
- Exchanges: If you are exchanging an item for a different size or color, we will cover the cost of shipping the new item back to you.
Refunds
- Once your return is received and inspected, we will send you an email notification. We will also notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
- The original shipping costs are non-refundable.
Damaged or Incorrect Items
- If you received a damaged, defective, or incorrect item, please contact us immediately: [email protected]. We will gladly replace the item or issue a full refund, and we will cover all associated return shipping costs.